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Frequently Asked Questions

I see a blank page after the setup page during the installation process. What should I do?​

If you encounter a blank page following the setup page during the installation process, we have outlined several troubleshooting steps to help you resolve this issue. Please refer to our Troubleshooting & Support section in the Installation Guide for detailed instructions and support.

Why are images not visible on my site?​

If you're experiencing issues with images not appearing on your site, there are a couple of things you can check to troubleshoot the problem:

  1. Ensure Proper Redirection to www: Make sure your site is configured to always use the www prefix (https://www.yourdomain.com). This means setting up a redirection so that even if someone tries to access your site using https://yourdomain.com, they are automatically redirected to the www version. Lack of consistent redirection can sometimes cause resources like images not to load correctly.

  2. Check Permissions of the Public/Media Folder: Verify that your public/media folder has the correct permissions set. For most web servers, setting the folder permissions to 777 (which allows read, write, and execute permissions for everyone) can resolve access issues.

  3. Contact Support: If you've tried the above steps and still face issues, it might be time to contact support. Send an email to support@saasforest.com. Additionally, you can reach out via our live chat support, and our dedicated team will be at your service. Please mention that you've already checked HTTPS redirection and folder permissions so they know what troubleshooting steps you've already undertaken.

For further assistance, please don't hesitate to reach out to our support team.

How does the update work?​

The update process is automated through an option in your admin panel. For detailed instructions on how to perform updates, please follow our guide: Updating AdFox.

Why is the languages key missing in my site after an update?​

After updating, the lang folder inside en/messages.php may not auto-update. It's important to manually compare and update this file to ensure that language changes are correctly implemented. This step is crucial for maintaining language consistency post-update. Make sure to check this file if you notice that language keys are missing or not working as expected on your site after an update.

How to add another language and make that the default language?​

To add a new language to your site and set it as the default, please follow the guidelines provided in our Translation Management guide. This guide will help you through the process of adding a new language and configuring it as the default for your site.